Singaporean Commuters Satisfied with Trains and Buses During the Circuit Breaker Period
Singapore boasts an excellent and modern rail network. More than 40% of public transport journeys in Singapore are made using the rail system. The MRT (Mass Rapid Transit) system is probably the fastest way to reach any destination. It connects the entire island of Singapore. The Land Transport Authority is planning to expand the MRT network to 360km by the early 2030s. Singapore Circuit Breaker Singapore is among the several countries affected by the COVID-19 outbreak. The Singapore government imposed restrictions, known as ‘circuit breaker’, from April 7, 2020 to slow the community spread of COVID-19. On June 1, 2020, the government ended the eight-week COVID-19 circuit breaker shutdown. During the circuit breaker period, MRT operators (SMRT Corporation and SBS Transit) ramped up their cleaning efforts to provide safer and cleaner journeys to commuters. Findings of the Customer Satisfaction Index of Singapore Research To identify the satisfaction level of commuters d...