Managing Safety and Risks in Singapore’s MRT System
The Public Transport Council (PTC)Customer Satisfaction Survey commissioned by the PTC revealed that commuters are satisfied with the safety and security of Mass Rapid Transit (MRT) in Singapore. The satisfaction level increased to 96.3 percent. The service attributes used in the survey are safety and security, waiting time, reliability, service information, MRT station accessibility, comfort, travel time, and customer service. To safeguard safety, security, and managing risks, everyone has to play a part. MRT operators like SMRT Corporation, the Land Transport Authority (LTA), the government, and external agencies are working together to enhance the MRT security system, provide physical protective control, and maintain a constant state of preparedness. Here is how all MRT stakeholders are managing safety and risks in the MRT system: • SMRT is working closely with the LTA on a number of renewal projects to renew the North-South and East-West Lines. It has completed a majority of rene