Managing Safety and Risks in Singapore’s MRT System

 The Public Transport Council (PTC)Customer Satisfaction Survey commissioned by the PTC revealed that commuters are satisfied with the safety and security of Mass Rapid Transit (MRT) in Singapore. The satisfaction level increased to 96.3 percent. The service attributes used in the survey are safety and security, waiting time, reliability, service information, MRT station accessibility, comfort, travel time, and customer service. 

To safeguard safety, security, and managing risks, everyone has to play a part. MRT operators like SMRT Corporation, the Land Transport Authority (LTA), the government, and external agencies are working together to enhance the MRT security system, provide physical protective control, and maintain a constant state of preparedness. Here is how all MRT stakeholders are managing safety and risks in the MRT system:

• SMRT is working closely with the LTA on a number of renewal projects to renew the North-South and East-West Lines. It has completed a majority of renewal works for track infrastructure, power systems, and cables. The operator is expanding the train fleet with newly designed trains as well as modernising various station facilities.

• The MRT operator SMRT has introduced a Speed Tester for Train Traction Control Unit Blower from Rolling Stock, Radio-Frequency Identification (RFID) Locks, Remote Third Eye from Power, and Acquisition of VA Detection / Intrusion System in BPLRT Depot.

• The TE2 Woodlands Mass Rapid Transit (MRT) station on the Thomson-East Coast Line, which won the Building and Construction Authority's (BCA) Design and Engineering Safety Award, has been designed using a more sustainable approach – in terms of time and cost savings, safety as well as greater commuter convenience.

• MRT operators manage commuter flow at all MRT stations. SMRT uses service ambassadors to better manage crowd build-up. SMRT has also deployed TransCom Police Officers and Certis Cisco Transit Security Officers in all stations and on board trains managed by it. These security personnel keep the network safe by conducting patrols, checks, and staying vigilant.

• Most MRT trains and stations have Fire Extinguisher, Emergency Stop Button for Escalators, and Emergency Stop Plunger.

• The operators and LTA have upgraded the signaling and power systems of the train network.  The Minister of Transport has built a simulation facility for each MRT line. It tests the signaling software and rectifies any faults.

• MRT operator like SMRT has a Health, Safety, and Environmental (HSE) Management System that provides staff training to identify hazards, control HSE risks, and achieve continual improvement.

SMRT CEO Neo Kian Hong said, “We will continue to focus our efforts on sustaining a high level of reliability. While we strive for high operational performance, safety remains our top priority and we are determined to create a Zero Safety Incident operating environment by strengthening our safety culture, systems and processes.”

Conclusion

MRT rail network operators, LTA, the government, and their staff members are making efforts at individual, system, and infrastructure levels to sustain the reliability and safety of the rail network. Apart from the aforementioned safety-related improvements, LTA and operators are continuously working to improve the efficacy and efficiency of the rapid transit system.


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