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Showing posts with the label SMRT

Transport of the Future: How a Public Transport Operator Will Change Transport Services

 The future of transportation involves moving into new modes of transport, technological infrastructure, and smarter sources of energy to support innovative transportation networks. This next decade transport in Singapore will be revolutionised with radical new inventions powered by autonomous vehicles,sustainable energy sources, twin technologies, and much more. SMRT Corporation, the leading multi-modal transport operator in Singapore, is building future transport with new technologies. Here is how SMRT is going to change transportation services in the coming years. The Internet of the Trains SMRT has created a Digital Trains masterplan. To achieve the goals of the master plan, the operator will create a new Digital Transformation Office that will use Digital Twin technology and data to run simulations, make predictions, and analyse what-if scenarios. Robotic Process Automation (RPA) The company will use Robotic Process Automation (RPA) to automate the sampling process and detect ...

Managing Safety and Risks in Singapore’s MRT System

 The Public Transport Council (PTC)Customer Satisfaction Survey commissioned by the PTC revealed that commuters are satisfied with the safety and security of Mass Rapid Transit (MRT) in Singapore. The satisfaction level increased to 96.3 percent. The service attributes used in the survey are safety and security, waiting time, reliability, service information, MRT station accessibility, comfort, travel time, and customer service.  To safeguard safety, security, and managing risks, everyone has to play a part. MRT operators like SMRT Corporation, the Land Transport Authority (LTA), the government, and external agencies are working together to enhance the MRT security system, provide physical protective control, and maintain a constant state of preparedness. Here is how all MRT stakeholders are managing safety and risks in the MRT system: • SMRT is working closely with the LTA on a number of renewal projects to renew the North-South and East-West Lines. It has completed a majorit...

How Digitalisation Efforts by SMRT Has Reshaped the Way People Commute and Work

  The public transportation system in Singapore is the backbone of the country. Digitalisation offers opportunities to shape the future of urban mobility by providing better customer services. Transport operators in Singapore including SMRT Corporation and SBS Transitand the government are working together to develop digital platforms to open up intelligent and easy access to all transport services and mobility products for commuters. As the leading multi-modal transport services provider, SMRT has understood the importance of digitalisation in transportation. It leverages the latest technology to enhance the experience of commuters. Check out below how SMRT is changing the way people commute with its digitalisation initiatives. • One of the key digitalisation projects of SMRT is the Track Access Management System (TAMS). This system provides real-time updates on track application status and confirmation of track allocation, which boosts operation control and productivity. • SMRT C...

MRT’s Accessibility Features: What MRT Operators Are Offering

 Singapore's land transportation strategy is to develop an extensive rapid transit network where commuters can enjoy travelling on a daily basis without any challenges or obstacles. Mass Rapid Transit (MRT) operators, including SMRT Corp and SBS Transit, have been successful in providing quality public transport services and maximize accessibility for all types of commuters, from the working population, elderly people to people with disabilities. Let’s check out what accessibility features MRT operators have provided to Singaporeans. • All existing MRT stations have at least one barrier-free route, wheelchair-accessible toilets, ramps, lifts, and wider fare gates. The fare gates are bidirectional so people don’t need to ask station staff  to turn the gate in a certain direction. • Each metro train has two wheelchair-accessible carriages, which can be located by seeing the stickers on the platform floor and platform screen door. • For people with difficulty in hearing, MRT stat...

Innovation as an Enabling Strategy: What SMRT Buses is Doing for Bus Services

Singapore is one of the most developed countries that have a widespread network of public transportation connecting the city from north to south and east to west. With pocket-friendly fares and easy accessibility, bus transportation is the major transport system for Singaporeans and tourists after Mass Rapid Transit (MRT). With 5,800 buses currently in operation, public transport operators like SMRT Buses, SBS Transit, Tower Transit Singapore, and Go-Ahead Singapore are managing the bus fleet of Singapore and providing bus transportation services in the country. SMRT Buses is at the forefront of introducing innovative solutions in the bus services. It has received the award for the Most Innovative/Effective Safety Programme by a Public Transport Operator at the Land Transport Excellence Awards 2019. It has implemented innovative and effective programmes to promote safety, reliability, and efficiency in the bus transportation system. Let’s check out how SMRT Buses is using innovation as...

SMRT’s Digital Offerings for MRT Commuters: Things to Know

Singapore has invested heavily in public transportation and infrastructure. Innovations and integration of latest technologies in Mass Rapid Transit (MRT), the most widely used public transportation system in the country, have shown to reduce commute times, lowered commute costs for Singaporeans, and increased satisfaction levels. SMRT Corporation , the leading operator of the MRT network in Singapore, has offered commuters digitalised services over time, improving cost and convenience, efficiency, reliability, affordability, and safety of rail commutes. Here are the digital offerings that SMRT has introduced in the last few years that have played a central role in improving commuters’ experiences. 1. WINK+ App This award-winning app provides rewards to commuters every time they travel using the SMRT’s train network. The app awards points to users when they scan the QR codes. The points earned can be redeemed at participating WINK+ merchants’ outlets. Commuters can access offers and di...

How SMRT is Safeguarding Security and Cybersecurity

Digital transformation, emerging technologies, and 5G network have certainly bought some major benefits to the rail industry as a whole. Singapore’s rail sector remains the world’s most reliable and sustainable in the foreseeable. In the process of making railway operations technologically advanced, rail operators must focus on cybersecurity challenges as well. SMRT Corporation, one of the leading public transportation services provider in Singapore, is taking security and cybersecurity protection measures as it adopts new-age technologies in the field of multimodal transportation solutions. Let’s check what the operator has done so far to make mass rapid transit secure and threat-proof. • SMRT follows the vision of Zero Accident and Zero Security Breach. It works in partnership with the Land Transport Authority (LTA), Ministry of Home Affairs (MHA) and Singapore Civil Defence Force (SCDF) to deploy Table Top Exercises and Ground Deployment Exercises. This ensures stay vigilant and co...

Singapore’s Rail Network Expansion and Renewal: Cost, Timeline & More

Singapore boasts the most efficient, affordable, and sustainable mass rapid transit (MRT) network in the world. The 200km rail system, six rail lines and more than 130 stations support three million ridership daily. The MRT network is currently operated by two public transport operators – SMRT Corporation ( SMRT ) and SBS Transit (SBS). Singapore Government Investing $60 Billion in Rail Expansion and Renewal Transport Minister Khaw Boon Wan announced in March 2020 that it will be investing more than $60 billion to expand and renew the country’s rail network. The investment will be done over a period of one decade. Rail Expansion Plans The Singaporean government and the Land Transport Authority (LTA) are targeting to expand the  rail  network to about 360km by 2030. With a 360km rail network, Singapore will surpass the rail network of Hong Kong and Tokyo. Here are the rail expansion projects that will bring every commuter closer to an MRT station: Completion of Thomson-East Coa...

How SMRT’s Engineering Group Driving Service & Operational Excellence

 SMRT Corporation is the leading public transport operator in Singapore. The organisation was restructured into five main groups - Trains, Engineering, Roads, Experience, and Corporate Services – in 2018 to transform its business and increase reliability. SMRT’s Engineering Group: Overview SMRT Engineering Group has been created by the rail operator to leverage emerging technologies, improve rail engineering expertise, and enhance the skills of SMRT workers. This business group primarily looks after the operation and maintenance of trains, logistics, digital transformation, and engineering technologies. The group has three main objectives: • To bring new capabilities  • To create a competent workforce • To achieve financial strength SMRT’s Engineering Group: Role and Works SMRT Engineering Group is transforming the way the company works. As soon as it was formed, the organisation has seen tremendous improvements and development and here they are: 1. A data foundation layer ha...

Singaporean Commuters Satisfied with Trains and Buses During the Circuit Breaker Period

 Singapore boasts an excellent and modern rail network. More than 40% of public transport journeys in Singapore are made using the rail system. The MRT (Mass Rapid Transit) system is probably the fastest way to reach any destination. It connects the entire island of Singapore. The Land Transport Authority is planning to expand the MRT network to 360km by the early 2030s.   Singapore Circuit Breaker Singapore is among the several countries affected by the COVID-19 outbreak. The Singapore government imposed restrictions, known as ‘circuit breaker’, from April 7, 2020 to slow the community spread of COVID-19. On June 1, 2020, the government ended the eight-week COVID-19 circuit breaker shutdown. During the circuit breaker period, MRT operators (SMRT Corporation and SBS Transit) ramped up their cleaning efforts to provide safer and cleaner journeys to commuters. Findings of the Customer Satisfaction Index of Singapore Research To identify the satisfaction level of commuters d...

SMRT Partners with Grab Driver App

 A feature-packed taxi driver app solution can help cab drivers to work effectively and productively. From managing real-time cab requests to receiving payments, drivers can get all jobs done easily. SMRT Corporation, a multi-modal transport service provider in Singapore, and Grab, a Singaporean multinational ride-hailing company, are working on an on-demand driver services platform for SMRT driver partners. These two companies have announced a partnership to develop a Grab Driver app to help drivers manage their requests, earnings, and more. Grab is providing software as a service for SMRT Taxis (a subsidiary of SMRT Corp).  Apart from ride-hailing services, Grab offers transport technology, food delivery, and courier services. Its presence is growing in Singapore, Malaysia, Indonesia, Thailand, and other countries. SMRT Taxis is the third-largest cab operator in Singapore.  SMRT Corp. has two more subsidiaries - SMRT Trains (rail operator) and SMRT Buses (bus service o...

How SMRT is Helping to Make Urban Transport Sustainable

  Singapore's urban transport, from mass rapid transit, bus services, to taxis, is considered as one of the best public transportation systems in terms of availability, affordability, sustainability, efficiency, and convenience. SMRT is Singapore’s leading multi-modal land transport provider that is committed to sustainable development and focuses on the health and safety of customers, staff, and the environment. Let us first understand what a sustainable urban transport system is. A sustainable transport system meets the mobility and accessibility needs of all urban residents and does so in an environmentally-friendly manner. SMRT is a major player in making Singapore’s transit system the most ecologically sustainable public transport system. The transport service provider is dedicated to people-centric environmentally sustainable developments based on three core values including integrity, excellence, and service. Here are the steps and approaches that are taken by SMRT to ma...