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Showing posts with the label SMRT CEO

Managing Safety and Risks in Singapore’s MRT System

 The Public Transport Council (PTC)Customer Satisfaction Survey commissioned by the PTC revealed that commuters are satisfied with the safety and security of Mass Rapid Transit (MRT) in Singapore. The satisfaction level increased to 96.3 percent. The service attributes used in the survey are safety and security, waiting time, reliability, service information, MRT station accessibility, comfort, travel time, and customer service.  To safeguard safety, security, and managing risks, everyone has to play a part. MRT operators like SMRT Corporation, the Land Transport Authority (LTA), the government, and external agencies are working together to enhance the MRT security system, provide physical protective control, and maintain a constant state of preparedness. Here is how all MRT stakeholders are managing safety and risks in the MRT system: • SMRT is working closely with the LTA on a number of renewal projects to renew the North-South and East-West Lines. It has completed a majorit...

MRT’s Accessibility Features: What MRT Operators Are Offering

 Singapore's land transportation strategy is to develop an extensive rapid transit network where commuters can enjoy travelling on a daily basis without any challenges or obstacles. Mass Rapid Transit (MRT) operators, including SMRT Corp and SBS Transit, have been successful in providing quality public transport services and maximize accessibility for all types of commuters, from the working population, elderly people to people with disabilities. Let’s check out what accessibility features MRT operators have provided to Singaporeans. • All existing MRT stations have at least one barrier-free route, wheelchair-accessible toilets, ramps, lifts, and wider fare gates. The fare gates are bidirectional so people don’t need to ask station staff  to turn the gate in a certain direction. • Each metro train has two wheelchair-accessible carriages, which can be located by seeing the stickers on the platform floor and platform screen door. • For people with difficulty in hearing, MRT stat...

Singapore’s Rail Network Expansion and Renewal: Cost, Timeline & More

Singapore boasts the most efficient, affordable, and sustainable mass rapid transit (MRT) network in the world. The 200km rail system, six rail lines and more than 130 stations support three million ridership daily. The MRT network is currently operated by two public transport operators – SMRT Corporation ( SMRT ) and SBS Transit (SBS). Singapore Government Investing $60 Billion in Rail Expansion and Renewal Transport Minister Khaw Boon Wan announced in March 2020 that it will be investing more than $60 billion to expand and renew the country’s rail network. The investment will be done over a period of one decade. Rail Expansion Plans The Singaporean government and the Land Transport Authority (LTA) are targeting to expand the  rail  network to about 360km by 2030. With a 360km rail network, Singapore will surpass the rail network of Hong Kong and Tokyo. Here are the rail expansion projects that will bring every commuter closer to an MRT station: Completion of Thomson-East Coa...

How SMRT’s Engineering Group Driving Service & Operational Excellence

 SMRT Corporation is the leading public transport operator in Singapore. The organisation was restructured into five main groups - Trains, Engineering, Roads, Experience, and Corporate Services – in 2018 to transform its business and increase reliability. SMRT’s Engineering Group: Overview SMRT Engineering Group has been created by the rail operator to leverage emerging technologies, improve rail engineering expertise, and enhance the skills of SMRT workers. This business group primarily looks after the operation and maintenance of trains, logistics, digital transformation, and engineering technologies. The group has three main objectives: • To bring new capabilities  • To create a competent workforce • To achieve financial strength SMRT’s Engineering Group: Role and Works SMRT Engineering Group is transforming the way the company works. As soon as it was formed, the organisation has seen tremendous improvements and development and here they are: 1. A data foundation layer ha...

SMRT Partners with Grab Driver App

 A feature-packed taxi driver app solution can help cab drivers to work effectively and productively. From managing real-time cab requests to receiving payments, drivers can get all jobs done easily. SMRT Corporation, a multi-modal transport service provider in Singapore, and Grab, a Singaporean multinational ride-hailing company, are working on an on-demand driver services platform for SMRT driver partners. These two companies have announced a partnership to develop a Grab Driver app to help drivers manage their requests, earnings, and more. Grab is providing software as a service for SMRT Taxis (a subsidiary of SMRT Corp).  Apart from ride-hailing services, Grab offers transport technology, food delivery, and courier services. Its presence is growing in Singapore, Malaysia, Indonesia, Thailand, and other countries. SMRT Taxis is the third-largest cab operator in Singapore.  SMRT Corp. has two more subsidiaries - SMRT Trains (rail operator) and SMRT Buses (bus service o...